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Care Management Services

What is behavioral health case management?

Behavioral health case management promotes wellness by helping members access appropriate treatment and community resources. Case management is a telephonic service and completely free to New Directions’ members. New Directions’ case managers assist members in developing and meeting goals focused on improving their health. To do so, they take the following “CALM” steps:
  • Coordinate health care services
  • Assess needs and establish measurable goals
  • Link providers, support systems and community resources to address gaps in care
  • Monitor progress toward goals and address barriers as needed

What is the behavioral health case manager's role?

Although behavioral health case managers do not provide counseling or mental health treatment services, they may do any or all of the following:
  • Work with the member to develop a self-management plan
  • Coordinate care with the member's providers
  • Prepare the member for interaction with providers to enhance treatment outcomes
  • Facilitate communication between behavioral health providers and medical providers
  • Identify and direct the member towards community resources
  • Resolve barriers whenever possible, including arranging for additional or special services

Accessing behavioral health case management

This free benefit is offered to insured BCBS members. To access case management services on behalf of a member, please call the number listed below for the team that supports members insured with the below BCBS plans:

BCBS Alabama | 855‑339‑9812
Florida Blue | 866‑350‑2280
BCBS Michigan | 877‑233‑3262
Blue KC | 877‑228‑9370
BCBS Kansas | 877‑280‑9246
BCBS Louisiana | 877‑206‑4865
Arkansas BCBS | 877‑210‑2685
Walmart | 877‑210‑2685


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